Service worker role in encouraging customer organizational citizenship behaviors
Year of publication: |
2009
|
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Authors: | Bove, Liliana L. ; Pervan, Simon J. ; Beatty, Sharon E. ; Shiu, Edward |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 62.2009, 7, p. 698-705
|
Subject: | Arbeitsverhalten | Work behaviour | Dienstleistungsberufe | Service workers | Konsumentenverhalten | Consumer behaviour |
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