A mathematical model for evaluating cross-sales policies in telephone service centers
Year of publication: |
2007
|
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Authors: | Byers, Reynold E. ; So, Kut C. |
Published in: |
Manufacturing & service operations management : M & SOM. - Catonsville, MD : INFORMS, ISSN 1523-4614, ZDB-ID 2021015-2. - Vol. 9.2007, 1, p. 1-8
|
Subject: | Callcenter | Call centre | Dienstleistungsmanagement | Service management | Beziehungsmarketing | Relationship marketing | Warteschlangentheorie | Queueing theory | Theorie | Theory |
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