Store managers, profitability and satisfaction in multi-unit enterprises
Year of publication: |
2013
|
---|---|
Authors: | Murray, Lynn M. ; Evans, Kenneth R. |
Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 27.2013, 3, p. 207-222
|
Subject: | Handelskette | Retail chain | Strategisches Management | Strategic management | Kundenzufriedenheit | Customer satisfaction | Rentabilität | Profitability | Unternehmenserfolg | Firm performance | USA | United States |
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