Strategic relationship management and service brand marketing
Year of publication: |
2011
|
---|---|
Authors: | Tsai, Shu-pei |
Published in: |
European journal of marketing : EJM. - Bingley : Emerald Publishing Limited, ISSN 0309-0566, ZDB-ID 189982-X. - Vol. 45.2011, 7/8, p. 1194-1213
|
Subject: | Konsumentenverhalten | Consumer behaviour | Markentreue | Brand loyalty | Markenführung | Brand management | Dienstleistungssektor | Service industry |
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