Strategic value and resources and capabilities of the information systems area and their impact on organizational performance in the hotel sector
Year of publication: |
2008
|
---|---|
Authors: | Gil-Padilla, Antonia M. ; Espino-Rodríguez, Tomás F. |
Published in: |
Tourism review : the official journal of the AIEST. - Bingley : Emerald, ISSN 1660-5373, ZDB-ID 2440017-8. - Vol. 63.2008, 3, p. 21-47
|
Subject: | Betriebliches Informationssystem | Business intelligence system | Kundenzufriedenheit | Customer satisfaction | Organisationsstruktur | Organizational structure | Unternehmenserfolg | Firm performance | Hotellerie | Hotel industry |
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