Structural relationships among organisation service orientation, employee service performance, and consumer identification
| Year of publication: |
2008
|
|---|---|
| Authors: | Wu, Cedric Hsi-Jui ; Liang, Rong-Da ; Tung, Wei ; Chang, Ching-Sheng |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 28.2008, 9-10, p. 1247-1264
|