Structural relationships among organisation service orientation, employee service performance, and consumer identification
Cedric Hsi-Jui Wu, Rong-Da Liang, Wei Tung and Ching-Sheng Chang
Year of publication: |
2008
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Authors: | Wu, Cedric Hsi-jui ; Liang, Rong-da ; Tung, Wei ; Chang, Ching-sheng |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 28.2008, 9/10, p. 1247-1263
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Subject: | Dienstleistungsqualität | Service quality | Strukturgleichungsmodell | Structural equation model | Beziehungsmarketing | Relationship marketing |
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