Successful complaint handling on social media predicts increased repurchase intention : the roles of trust in company and propensity to trust
Doga Istanbulluoglu, Ezgi Sakman
| Year of publication: |
2024
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|---|---|
| Authors: | Istanbulluoglu, Doga ; Sakman, Ezgi |
| Published in: |
European management journal. - Amsterdam [u.a.] : Elsevier Science, ISSN 0263-2373, ZDB-ID 2013159-8. - Vol. 42.2024, 1, p. 11-22
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| Subject: | Online complaint handling | Personality psychology | Propensity to trust | Social media | Trust in company | Social Web | Social web | Vertrauen | Confidence | Beziehungsmarketing | Relationship marketing | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Persönlichkeitspsychologie | Online-Marketing | Internet marketing |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.emj.2022.06.004 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015052237