Supervisor's behavioral complexity: ineffective in the call center
Year of publication: |
2017
|
---|---|
Authors: | León, Federico R. ; Burga-León, Andrés ; Morales, Oswaldo |
Published in: |
The international journal of business science & applied management : IJBSAM. - [Erscheinungsort nicht ermittelbar] : [Verlag nicht ermittelbar], ISSN 1753-0296, ZDB-ID 2406737-4. - Vol. 12.2017, 1, p. 29-43
|
Subject: | leader behavioral complexity | people-oriented leadership | absenteeism | competing values framework | Führungsstil | Leadership style | Callcenter | Call centre | Führungskräfte | Managers | Komplexitätsmanagement | Complexity management | Fehlzeit | Work absence | Personalführung | Leadership |
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