Tackling customer wait times : advanced techniques for call centre optimization
Dwijendra Nath Dwivedi, Shafik Khashouf
| Year of publication: |
2024
|
|---|---|
| Authors: | Dwivedi, Dwijendra Nath ; Khashouf, Shafik |
| Published in: |
Intelligent optimization techniques for business analytics. - Hershey, PA : IGI Global, ISBN 979-8-3693-1598-9. - 2024, p. 255-267
|
| Subject: | Callcenter | Call centre | Wartezeit | Waiting time | Kundenzufriedenheit | Customer satisfaction | Künstliche Intelligenz | Artificial intelligence |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Other identifiers: | 10.4018/979-8-3693-1598-9.ch011 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014578628