Tangible and intangible hotel in-room amenities in shaping customer experience and the consequences in the with-corona era
Jinkyung Jenny Kim, Jin-Soo Lee and Heesup Han
| Year of publication: |
2023
|
|---|---|
| Authors: | Kim, Jinkyung Jenny ; Lee, Jin-soo ; Han, Heesup |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 35.2023, 2, p. 657-681
|
| Subject: | Brand attitude | Brand loyalty | COVID-19 | Customer experience | In-room amenity | Beziehungsmarketing | Relationship marketing | Coronavirus | Konsumentenverhalten | Consumer behaviour | Hotellerie | Hotel industry | Markenführung | Brand management | Markentreue | Markenartikel | Brand | Kundenzufriedenheit | Customer satisfaction | Immaterielle Werte | Intangible assets |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-01-2022-0014 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013546072