Teams without Teamwork? Explaining the Call Centre Paradox
| Year of publication: |
2004
|
|---|---|
| Authors: | Broek, Diane van den ; Callaghan, George ; Thompson, Paul |
| Published in: |
Economic and industrial democracy : EID ; an international journal. - London : Sage, ISSN 0143-831X, ZDB-ID 7621620. - Vol. 25.2004, 2, p. 197-218
|