Technology in services
Year of publication: |
2003
|
---|---|
Authors: | Quinn, James Brian ; Baruch, Jordan J. ; Paquette, Penny C. |
Published in: |
Operations management ; Vol. 3. - London [u.a.] : Routledge, ISBN 0-415-24927-9. - 2003, p. 62-79
|
Subject: | Dienstleistungssektor | Service industry | Technologie | Technology | Technischer Fortschritt | Technological change | Dienstleistungsqualität | Service quality |
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