Systematic review of the elements and service standards of delightful service
Year of publication: |
2016
|
---|---|
Authors: | Wang, Jen Chun ; Wang, Yi-Chieh ; Tai, Yang-Fei |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 28.2016, 7, p. 1310-1337
|
Subject: | Consumer experience | Hospitality | Customer delight | Delightful service | The Delphi method | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service |
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