The Antecedents and Consequences of Customer Satisfaction for Firms
Year of publication: |
1993
|
---|---|
Authors: | Anderson, Eugene W. ; Sullivan, Mary W. |
Published in: |
Marketing Science. - Institute for Operations Research and the Management Sciences - INFORMS, ISSN 0732-2399. - Vol. 12.1993, 2, p. 125-143
|
Publisher: |
Institute for Operations Research and the Management Sciences - INFORMS |
Subject: | choice models | defensive strategy | customer satisfaction | perceived quality |
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