The antecedents of complaint behaviour for Brazilian and French consumers of services
Year of publication: |
2013
|
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Authors: | Matos, Celso Augusto de ; Leis, Rodrigo Pinto |
Published in: |
International journal of consumer studies. - Oxford [u.a.] : Blackwell Science, ISSN 1470-6423, ZDB-ID 2045189-1. - Vol. 37.2013, 3, p. 327-336
|
Subject: | Konsumentenverhalten | Consumer behaviour | Brasilien | Brazil | Frankreich | France | Beschwerdemanagement | Complaint management |
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