The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers
Peggy Carlaw ; Vasudha Kathleen Deming
Year of publication: |
1999
|
---|---|
Authors: | Carlaw, Peggy ; Deming, Vasudha Kathleen |
Publisher: |
New York [u.a.] : McGraw-Hill |
Subject: | Kundenbetreuung | Mitarbeiterschulung | Spiel |
Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
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