The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers
Peggy Carlaw ; Vasudha Kathleen Deming
| Year of publication: |
1999
|
|---|---|
| Authors: | Carlaw, Peggy ; Deming, Vasudha Kathleen |
| Publisher: |
New York [u.a.] : McGraw-Hill |
| Subject: | Kundenbetreuung | Mitarbeiterschulung | Spiel |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XIV, 209 S. : Ill. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 0-07-077974-0 |
| Classification: | Marketing ; Personalwesen |
| Source: |
Persistent link: https://www.econbiz.de/10004377988