The black sheep in hospitality organizations : how and when coworker service sabotage hinders employee service creativity
Yijing Lyu, Hong Zhu and Emily G. Huang and Yuanyi Chen
Year of publication: |
2024
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Authors: | Lyu, Yijing ; Zhu, Hong ; Huang, Emily Guohua ; Chen, Yuanyi |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 36.2024, 1, p. 312-328
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Subject: | Work engagement | Coworker service sabotage | Sensitivity to the interpersonal mistreatment of others | Service creativity | Kreativität | Creativity | Leistungsmotivation | Work motivation | Dienstleistungsqualität | Service quality | Arbeitsverhalten | Work behaviour | Arbeitsgruppe | Team | Dienstleistungssektor | Service industry |
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Online Resource