The concept and measurement of service quality in the hotel sector : the case of Split, Croatia
Year of publication: |
2009
|
---|---|
Authors: | Pepur, Mario ; Pivčević, Smiljana |
Published in: |
International journal of leisure and tourism marketing : IJLTM. - [Olney] : Inderscience Enterprises, ISSN 1757-5567, ZDB-ID 2512436-5. - Vol. 1.2009/10, 1, p. 44-57
|
Subject: | Split (Stadt) | Split (City) | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement | Kroatien | Croatia |
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