The customer perspective of e-service quality : an empirical study
Year of publication: |
2009
|
---|---|
Authors: | Swaid, Samar I. ; Wigand, Rolf T. |
Published in: |
Electronic markets : benefits, costs and risks. - Basingstoke, Hampshire [u.a.] : Palgrave Macmillan, ISBN 0-230-22922-0. - 2009, p. 36-61
|
Subject: | Electronic Commerce | E-commerce | Internet | Online-Handel | Online retailing | Informationstechnik | Information technology | Dienstleistung | Services | Welt | World |
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