The development of an e-commerce failure mode and effects analysis
Year of publication: |
2011
|
---|---|
Authors: | Waterworth, Alec ; Eldridge, Steve |
Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 8.2011, 3, p. 247-264
|
Subject: | Electronic Commerce | E-commerce | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction |
-
A model of website quality-based e-commerce satisfaction index
Pilelienė, Lina, (2016)
-
Measuring hotel guest satisfaction by using an online quality management system
Sharma, Keshav Prasad, (2014)
-
Saadat, Niloofar, (2022)
- More ...
-
An investigation into the application of QFD in e-commerce
Waterworth, Alec, (2010)
-
An investigation into the application of QFD in e-commerce
Waterworth, Alec, (2010)
-
The development of an e-commerce failure mode and effects analysis
Waterworth, Alec, (2011)
- More ...