An investigation into the application of QFD in e-commerce
Year of publication: |
2010
|
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Authors: | Waterworth, Alec ; Eldridge, Steve |
Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 5.2010, 3, p. 231-251
|
Subject: | Qualitätsmanagement | Quality management | Electronic Commerce | E-commerce | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
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