The drivers of customer satisfaction in strategic consulting engagements: A global study
Year of publication: |
2011
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Authors: | Haverila, Matti ; Bateman, Earl Robert ; Naumann, Earl Robert |
Published in: |
Management decision : MD. - Bradford : Emerald, ISSN 0025-1747, ZDB-ID 4119460. - Vol. 49.2011, 8 (6.9.), p. 1354-1371
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