The drivers of customer satisfaction in strategic consulting engagements : a global study
Matti Haverila, Earl Robert Bateman and Earl Robert Naumann
| Year of publication: |
2011
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|---|---|
| Authors: | Haverila, Matti ; Bateman, Earl Robert ; Naumann, Earl Robert |
| Published in: |
Management decision : MD. - Bingley : Emerald Publishing Limited, ISSN 0025-1747, ZDB-ID 411946-0. - Vol. 49.2011, 8, p. 1354-1370
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| Subject: | Kundenzufriedenheit | Customer satisfaction | Lieferantenmanagement | Supplier relationship management | Unternehmensberatung | Consultancy services | Vergleich | Comparison | USA | United States | Welt | World |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009355020