The dualistic model of passion and the service quality of five-star hotel employees during the COVID-19 pandemic
Tung-Ju Wu, Jia-Min Li, Yu-Shu Wang, Ruo-Xi Zhang
Year of publication: |
2023
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Authors: | Wu, Tung-Ju ; Li, Jia-Min ; Wang, Yu-Shu ; Zhang, Ruo-Xi |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 113.2023, p. 1-12
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Subject: | Dualistic model of passion | Emotional labor | Emotional expression | Service quality | COVID-19 | Emotion | Coronavirus | Dienstleistungsqualität | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Epidemie | Epidemic |
Saved in:
Online Resource