How does emotional labor influence restaurant employees' service quality during COVID-19? : the roles of work fatigue and supervisor-subordinate Guanxi
Tung-Ju Wu and Ruo-Xi Zhang and Jia-Min Li
| Year of publication: |
2024
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|---|---|
| Authors: | Wu, Tung-Ju ; Zhang, Ruoxi ; Li, Jia-Min |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 36.2024, 1, p. 136-154
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| Subject: | COVID-19 | Service quality | Emotional labor | Supervisor–subordinate Guanxi | Work fatigue | Dienstleistungsqualität | Coronavirus | Emotion | Soziales Netzwerk | Social network | Gastronomie | Restaurant industry | China | Arbeitsbedingungen | Working conditions | Arbeitsverhalten | Work behaviour |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-09-2022-1060 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014483405