The dynamics of pre- and post-purchase service and consumer evaluation of online retailers : a comparative analysis of dissonance and disconfirmation models
Year of publication: |
December 2015
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Authors: | Park, Insu ; Cho, Jeewon ; Rao, H. Raghav |
Published in: |
Decision sciences : DS. - Atlanta, Ga. : Wiley, ISSN 0011-7315, ZDB-ID 412837-0. - Vol. 46.2015, 6, p. 1109-1140
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Subject: | Dissonance | Disconfirmation | Pre- and Post-Purchase Service Performance | customer satisfaction | Comparative Analyses | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Online-Handel | Online retailing |
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