The effect of a caring climate on frontline employees' turnover intention in the service industry : a serial multiple mediation model
Year of publication: |
2022
|
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Authors: | Namin, Boshra Hejraty ; Marnburg, Einar ; Dagsland, Åse Helene Bakkevig |
Published in: |
Scandinavian journal of hospitality and tourism. - London [u.a.] : Taylor and Francis, ISSN 1502-2269, ZDB-ID 2081107-X. - Vol. 22.2022, 3, p. 235-254
|
Subject: | Caring climate | coworker incivility | emotional exhaustion | frontline service employees | turnover intention | Arbeitsmobilität | Labour mobility | Mitarbeiterbindung | Employee retention | Dienstleistungssektor | Service industry | Arbeitszufriedenheit | Job satisfaction | Betriebsklima | Work climate | Dienstleistungsqualität | Service quality | Verkaufspersonal | Salespeople | Emotion | Arbeitsverhalten | Work behaviour | Pflegeberufe | Nursing profession | Stress | Work stress |
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