The effect of mutual introductions and addressing customers by name on tipping behavior in restaurants
John S. Seiter and Kayde D. Givens (Department of Languages, Philosophy, and Communication Studies, Utah State University, Logan, Utah, USA), Harry Weger JR. (Nicholson School of Communication, University of Central Florida, Orlando, Florida, USA)
| Year of publication: |
July-September 2016
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|---|---|
| Authors: | Seiter, John S. ; Givens, Kayde D. ; Weger, Harry <Jr.> |
| Published in: |
Journal of hospitality marketing & management. - Philadelphia, Pa. : Taylor & Francis, ISSN 1936-8623, ZDB-ID 2493700-9. - Vol. 25.2016, 5/6, p. 640-651
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| Subject: | tipping | restaurant | immediacy | hospitality | names | Gastronomie | Restaurant industry | Trinkgeld | Tipping behaviour | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Kundenzufriedenheit | Customer satisfaction | Frankreich | France |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2015.1040140 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011578886