The effect of the internet on front-line employee skills : exploring banking in Sweden and France
Year of publication: |
2010
|
---|---|
Authors: | Värlander, Sara ; Julien, Anne |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 30.2010, 7/8, p. 1245-1261
|
Subject: | Internet | Verkaufspersonal | Salespeople | Qualifikation | Occupational qualification | Beziehungsmarketing | Relationship marketing | Bankgeschäft | Banking services | Schweden | Sweden | Frankreich | France |
-
McColl, Rod, (2013)
-
The complete book of perfect phrases for high-performing sales professionals
Brooks, William T., (2010)
-
Path analysis of the consequences of customer service skills : an exploratory study in Jordan
Abu-ElSamen, Amjad A., (2011)
- More ...
-
The effect of the Internet on front-line employee skills: exploring banking in Sweden and France
Värlander, Sara, (2008)
-
Front-line employee versus customer perceptions of quality attributes
Julien, Anne, (2013)
-
Mieux comprendre la valeur phénoménologique du multicanal bancaire : le segment grand public
Goudey, Alain, (2011)
- More ...