The effect of perceived crowding, emotional dissonance, and emotional exhaustion on critical job outcomes : a study of ground staff in the airline industry
Year of publication: |
2014
|
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Authors: | Karatepe, Osman M. ; Choubtarash, Homa |
Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 40.2014, p. 182-191
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Subject: | Emotional dissonance | Emotional exhaustion | Ground staff | Low cost airlines | Perceived crowding | Job outcomes | Emotion | Fluggesellschaft | Airline | Stress | Work stress | Arbeitszufriedenheit | Job satisfaction |
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