The effects of perceived crowding, emotional dissonance, and emotional exhaustion on critical job outcomes: A study of ground staff in the airline industry
Year of publication: |
2014
|
---|---|
Authors: | Karatepe, Osman M. ; Choubtarash, Homa |
Published in: |
Journal of Air Transport Management. - Elsevier, ISSN 0969-6997. - Vol. 40.2014, C, p. 182-191
|
Publisher: |
Elsevier |
Subject: | Emotional dissonance | Emotional exhaustion | Ground staff | Low cost airlines | Perceived crowding | Job outcomes |
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