The effects of 3rd party consensus information on service expectations and online trust
Ray L. Benedicktus
| Year of publication: |
2011
|
|---|---|
| Authors: | Benedicktus, Ray L. |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 64.2011, 8, p. 846-853
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| Subject: | Logistikdienstleister | Logistics provider | Online-Handel | Online retailing | Vertrauen | Confidence | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009229001