The effects of emotional display rules on flight attendants’ emotional labor strategy, job burnout and performance
Chongho Lee; Myungsook An; Yonghwi Noh
| Year of publication: |
2015
|
|---|---|
| Authors: | Lee, Chongho ; An, Myungsook ; Noh, Yonghwi |
| Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 9.2015, 3, p. 409-425
|
| Subject: | Emotional display rules | Emotional labor strategy | Job burnout | Work performance | Flight attendants | Arbeitspsychologie | Organizational psychology | Emotion | Stress | Work stress | Burnout |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Systemvoraussetzung: Acrobat Reader |
| Other identifiers: | 10.1007/s11628-014-0231-4 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011386402