The effects of employee voice and delight on job satisfaction and behaviors : comparison between employee generations
MiRan Kim and Bonnie J. Knutson (The School of Hospitality Business, Michigan State University, East Lansing, Michigan, USA), Laee Choi (Department of Retailing and Consumer Science, University of Arizona, Tucson, Arizona, USA)
| Year of publication: |
July-September 2016
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| Authors: | Kim, Mi Ran ; Knutson, Bonnie J. ; Choi, Laee |
| Published in: |
Journal of hospitality marketing & management. - Philadelphia, Pa. : Taylor & Francis, ISSN 1936-8623, ZDB-ID 2493700-9. - Vol. 25.2016, 5/6, p. 563-588
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| Subject: | behaviors | delight | employee voice | Gen Y | hotel industry | satisfaction | Arbeitszufriedenheit | Job satisfaction | Mitbestimmung | Codetermination | Hotellerie | Hotel industry | Arbeitskräfte | Workforce | Kundenzufriedenheit | Customer satisfaction | Arbeitsverhalten | Work behaviour | Arbeitsbeziehungen | Employment relations | Mitarbeiterbindung | Employee retention | Vergleich | Comparison |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2015.1067665 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011578856