The effects of failure recovery strategies on customer behaviours via complainants' perceptions of justice dimensions in banks
Ekrem Cengiz; Bünyamin Er; Ahmet Kurtaran
Year of publication: |
2007
|
---|---|
Authors: | Cengiz, Ekrem ; Er, Bünyamin ; Kurtaran, Ahmet |
Published in: |
Banks and bank systems : international research journal. - Sumy : Publishing Company Business Perspectives, ISSN 1816-7403, ZDB-ID 23958960. - Vol. 2.2007, 3, p. 173-188
|
Saved in:
Saved in favorites
Similar items by person
-
Cengiz, Ekrem, (2007)
-
Cengiz, Ekrem, (2007)
-
Cengiz, Ekrem, (2007)
- More ...