The Effects of Mood States on Service Contact Strategies
Year of publication: |
1996
|
---|---|
Authors: | Schultz, Roberta J. |
Published in: |
Journal of professional services marketing. - New York, NY : Haworth Press, ISSN 0748-4623, ZDB-ID 6160001. - Vol. 14.1996, 1, p. 117-136
|
Saved in:
Saved in favorites
Similar items by person
-
Schwepker, Charles H. <Jr.>, (2015)
-
The impact of trust in manager on unethical intention and customer-oriented selling
Schwepker, Charles H. <Jr.>, (2013)
-
Social media usage : an investigation of B2B salespeople
Schultz, Roberta J., (2012)
- More ...