The effects of online customer reviews and managerial responses on travelers’ decision-making processes
Year of publication: |
November-December 2018
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Authors: | Roozen, Irene ; Raedts, Mariet |
Published in: |
Journal of hospitality marketing & management. - Philadelphia, Pa. : Taylor & Francis, ISSN 1936-8623, ZDB-ID 2493700-9. - Vol. 27.2018, 8, p. 973-996
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Subject: | Online hotel reviews | booking intentions | sensory attributes | managerial responses | Hotellerie | Hotel industry | Konsumentenverhalten | Consumer behaviour | Führungskräfte | Managers | Online-Handel | Online retailing | Entscheidung | Decision | Personalisierung | Personalization |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Notes: | Zusammenfassung in chinesischer Sprache |
Other identifiers: | 10.1080/19368623.2018.1488229 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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