The EFQM model as a framework for total quality management in healthcare : results of a longitudinal quantitative study

Steffie van Schoten (NIVEL - The Netherlands Institute for Health Services Research, Utrecht, The Netherlands), Carolien de Blok (NIVEL - The Netherlands Institute for Health Services Research, Utrecht, The Netherlands and Department of Operations, Faculty of Economics and Business, University of Groningen, Groningen, The Netherlands), Peter Spreeuwenberg (NIVEL - The Netherlands Institute for Health Services Research, Utrecht, The Netherlands), Peter Groenewegen (NIVEL - The Netherlands Institute for Health Services Research, Utrecht, The Netherlands and Department of Sociology, Department of Human Geography, Utrecht University, Utrecht, The Netherlands) and Cordula Wagner (NIVEL - The Netherlands Institute for Health Services Research, Utrecht, The Netherlands and Department of Public and Occupational Health and EMGO Institute for Health and Care Research, Vrije Universiteit Medical Center (VUmc), Amsterdam, The Netherlands)