The era of e-Service
Year of publication: |
2002
|
---|---|
Authors: | Rust, Roland T. ; Kannan, P. K. |
Published in: |
E-Service : new directions in theory and practice. - Armonk, N.Y. [u.a.] : M.E. Sharpe, ISBN 0-7656-0807-3. - 2002, p. 3-21
|
Subject: | Electronic Commerce | E-commerce | Digitale Dienste | Web-based service | Online-Handel | Online retailing |
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