The establishment of appropriate service strategy for banking industry customers with different value
Year of publication: |
2011
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Authors: | Chen, Shun-Hsing ; Pai, Chen-Kuo ; Chen, Fei-Yun |
Published in: |
International journal of services technology and management. - Wolvertin Mill : Interscience Enterprises, ISSN 1460-6720, ZDB-ID 20726193. - Vol. 16.2011, 1 (1.1.), p. 91-107
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