The financial markets and customer satisfaction : reexamining possible financial market mispricing of customer satisfaction
Year of publication: |
2009
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Authors: | Jacobson, Robert ; Mizik, Natalie |
Published in: |
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0732-2399, ZDB-ID 883054-X. - Vol. 28.2009, 5, p. 810-819
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Subject: | Aktiengesellschaft | Listed company | Börsenkurs | Share price | Kapitaleinkommen | Capital income | Kundenzufriedenheit | Customer satisfaction | Bewertung | Evaluation | USA | United States |
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