The future of the organization: The role and contribution of quality
| Year of publication: |
1997
|
|---|---|
| Authors: | Coulson-Thomas, Colin J. |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 7.1997, 6, p. 301-306
|