The hotel where staff give marks out of ten on their guests
Hotel guests are used to awarding marks out of ten for the service they receive but, at the USA’s first restaurant and hotel to receive double‐five‐star (Mobil) and double‐five‐diamond (AAA) ratings, the staff award marks out of ten on their guests. Every night, waiters at The Inn at Little Washington give each of their clients a mood rating as they enter the restaurant. If the mood indicator is below seven, it must be brought up to at least nine before the final dessert plates are sided into the kitchen. If it is below six, the rating is put up on a blackboard in the kitchen. Everyone who walks by that table lavishes warm vibrations, energy and smiles, in an effort to turn the mood around.
Year of publication: |
2002
|
---|---|
Published in: |
Human Resource Management International Digest. - MCB UP Ltd, ISSN 1758-7166, ZDB-ID 2082534-1. - Vol. 10.2002, 7, p. 21-22
|
Publisher: |
MCB UP Ltd |
Subject: | Hospitality | Training | Service quality | Teamwork |
Saved in:
Online Resource
Saved in favorites
Similar items by subject
-
Training and service quality: a case study analysis of regional Australian restaurants
Cairncross, Grant, (2008)
-
Co-creation 5.0 : the frontline employee-robot team and firms' outcomes; the Tin Woodman paradox
Moliner-Tena, Miguel A., (2024)
-
Wood, Colin, (1994)
- More ...