The impact of airline service quality on passengers’ behavioral intentions using passenger satisfaction as a mediator
Faisal Tehseen Shah, Zaineb Syed, Abeer Imam, Aiman Raza
| Year of publication: |
2020
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|---|---|
| Authors: | Shah, Faisal Tehseen ; Syed, Zaineb ; Imam, Abeer ; Raza, Aiman |
| Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 85.2020, p. 1-12
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| Subject: | Airline service quality | Behavioural intentions | Passenger satisfaction | PIA | SERVQUAL | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Fluggesellschaft | Airline | Passagierluftverkehr | Air passenger transport | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jairtraman.2020.101815 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012253168