The impact of consumer local engagement on local store patronage and customer satisfaction
Year of publication: |
December 2017
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Authors: | Skippari, Mika ; Nyrhinen, Jussi ; Karjaluoto, Heikki |
Published in: |
The international review of retail, distribution and consumer research. - Abingdon : Routledge, Taylor & Francis Group, ISSN 0959-3969, ZDB-ID 1098588-8. - Vol. 27.2017, 5, p. 485-501
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Subject: | Local retail patronage | consumer community values | local community engagement | consumer satisfaction | social capital | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Einzelhandel | Retail trade | Sozialkapital | Social capital | Beziehungsmarketing | Relationship marketing |
Type of publication: | Article |
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Type of publication (narrower categories): | Konferenzbeitrag ; Conference paper ; Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | 10.1080/09593969.2017.1383289 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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