The impact of customer satisfaction on CEO bonuses
Year of publication: |
2011
|
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Authors: | O'Connell, Vincent ; O’Sullivan, Don |
Published in: |
Journal of the Academy of Marketing Science. - New York, NY : Springer Science + Business Media LLC, ISSN 0092-0703, ZDB-ID 1187865-4. - Vol. 39.2011, 6, p. 828-845
|
Subject: | Managervergütung | Executive compensation | Leistungsentgelt | Performance pay | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Marktforschung | Market research |
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