The impact of customers' patience on delay and abandonment : some empirically-driven experiments with the M/M/n+G queue
Year of publication: |
2004
|
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Authors: | Mandelbaum, Avi ; Zeltyn, Sergey |
Published in: |
OR spectrum : quantitative approaches in management. - Berlin : Springer, ISSN 0171-6468, ZDB-ID 2073885-7. - Vol. 26.2004, 3, p. 377-411
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Subject: | Callcenter | Call centre | Warteschlangentheorie | Queueing theory | Experiment | Theorie | Theory |
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