The impact of customers' patience on delay and abandonment : some empirically-driven experiments with the M/M/n+G queue
Avi Mandelbaum; Sergey Zeltyn
| Year of publication: |
2004
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|---|---|
| Authors: | Mandelbaum, Avi ; Zeltyn, Sergey |
| Published in: |
OR spectrum : quantitative approaches in management. - Berlin : Springer, ISSN 0171-6468, ZDB-ID 2073885-7. - Vol. 26.2004, 3, p. 377-411
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| Subject: | Callcenter | Call centre | Warteschlangentheorie | Queueing theory | Experiment | Theorie | Theory |
| Extent: | graph. Darst |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10002094576