The impact of ethical cues on customer satisfaction with service
Year of publication: |
2002
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Authors: | Thomas, James L. ; Vitell, Scott J. ; Gilbert, Faye W. ; Rose, Gregory M. |
Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 4108024. - Vol. 78.2002, 3, p. 167-174
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