The impact of fake reviews on online visibility : a vulnerability assessment of the hotel industry
Year of publication: |
December 2016
|
---|---|
Authors: | Lappas, Theodoros ; Sabnis, Gaurav ; Valkanas, Georgios |
Published in: |
Information systems research : ISR. - Catonsville, MD : INFORMS, ISSN 1047-7047, ZDB-ID 1081934-4. - Vol. 27.2016, 4, p. 940-961
|
Subject: | customer reviews | fake reviews | knowledge management | vulnerability assessment | decision support systems | Management-Informationssystem | Management information system | Hotellerie | Hotel industry | USA | United States | Wissensmanagement | Knowledge management |
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